Just Appraised
Just Appraised makes software for local governments.
Business Operations Manager, Launch & Delivery
About the role
This is a fantastic, formative opportunity to work full-time on a fully remote team at a YC-backed startup founded by Stanford grads. You’ll oversee and manage our Launch & Delivery team within our Business Operations function, to drive clear insights, successful launch outcomes, and reporting that is crucial to making the company more efficient with accurate information. This work is high impact: your technical work to analyze and gain insight into our operations will help us become more efficient and effective so that we meet customer’s expectations. This role is great for someone who is detail-oriented, methodical, and creative in their approach to problem solving for our technical and analytical needs.
Please Note: This is a full-time role, and you must overlap +/- 4 hours with India Standard Time.
Responsibilities
Act as the point of contact for Launch and Delivery Operations on the Business Operations team
Ensure all BizOps launch tasks are completed on time and Turn-Around-Times (TATs) are met
Manage and coordinate data-related Launch Operations across internal teams and vendors
Run weekly sync meetings with internal teams to gather requirements and unblock blockers
Provide directions to launch managers on workflow solutions, data structure, and TAT delivery requirements
Develop quality processes to ensure all launches meet our benchmark standards
Lead Internal Team, Customer & Vendor Communication
Own customer communication post-launch to inform or inquire on Delivery issues
Resolve long-standing issues or blockers in the delivery process by communicating with Vendors and Customers proactively
Act as L2 Manager on Customer Support issues pertaining to BizOps - investigate, delegate, and ensure timely resolution to customers
Share feedback with our internal teams and vendors on performance and quality
What We Value
Proven track record managing several projects simultaneously across multiple functional and remote teams Strong organizational skills Time management and problem solving skills Proficiency with data structures, databases, SQL or Python Ability to manage and prioritize tasks efficiently Capacity to train and guide junior team members Excellent verbal and written communication skills Exceptional customer-facing skills Able to think “outside the box” to solve and deliver Skill and comfort working in a rapidly changing environment with dynamic objectives
Nice to Have
Bachelor's degree in Statistics, Mathematics, Computer Science or a related field Working knowledge of statistics, mathematics, and machine learning. Leadership and Management experience Customer Support / Success experience
About Just Appraised
Our goal is to empower local government employees with the tools, technology, and support they need so they can deliver exceptional service to their taxpayers and feel proud of the work they do for their communities. We contribute by building software to streamline local government tax assessors’ workflows using AI. Specifically, we streamline the change of ownership process for real estate and create more seamless ways for tax offices to communicate digitally with their taxpayers.
For instance, when properties get bought and sold, local governments have to process reams of paper in order to update their systems and perform the analyses necessary to update the tax roll. Our software makes this process 10x faster and much more enjoyable for employees in the tax office to complete, and creates trust and goodwill in the minds of taxpayers.
