Location: Berlin, Germany (On-Site) Contract Type: Full Time Start Date: ASAP

About the Role

You will be the first person to build out the solutions team at Kombo alongside the founders and the customer success lead. This means you’ll find viable and scalable technical solutions for our customers’ problems by leveraging the Kombo API. You will be the technical sparing partner for our customers during the entire product journey. From collaborating with sales on helping key accounts to accompany those key accounts through the implementation phase, you’ll have the biggest impact on making Kombos customers truly discover the potential of the Kombo API product and ultimately be more successful.

While finding solutions for our customers, you systematically share the customer insights and work closely with Product and Engineering to improve our product to establish us as the global HR API.

If you are passionate about state-of-the-art tech products, have gathered experience working with APIs and closely with customers, and enjoy working as part of an excellent team that empowers you to grow, then you'll love this job!

About You

You are ambitious, self-driven, and eager to work alongside a high-performing team. You want to take over a lot of responsibility for an excellent customer experience through a technical product. You also appreciate being part of a transparent, “no-bullshit” culture that values direct communication, no politics, and is driven by high quality and ownership
You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them find solutions for their challenges.
You're a technical leader who has worked in a Solutions, Post-Sales, or Customer Success Engineering role before. You are collaborative and work well with your peers in Sales, Product, Engineering, and the Customer Success team
You have worked with APIs before and potentially have also worked on HR-tech products
You have excellent written and spoken English skills

What you will do

Build one of the key value drives (solutions) from scratch in collaboration with the founders and the customer success lead
You will technically onboard and work with various of our customers' teams (domain experts, product, engineering) to help them integrate Kombo and solve real-world problems. You understand people and technology, are proficient and diligent in reading API docs, and are committed to providing an excellent experience and fast time to value to Kombo’s customers
You identify the underlying challenges of our customers' business and jointly find solutions through the Kombo product
You will systematically translate your knowledge of customer problems and feedback into product insights to help shape the direction of Kombo’s product. You partner with product and engineering teams to consult, track, and manage the delivery of new solutions while managing client communication
You will create re-usable collateral, best practices & tools within the Customer Success team
You will become a recognized expert in our product offering and develop sector expertise to ensure we are always promoting the best solutions

Why Kombo

At Kombo you work with colleagues that lift you up, challenge you, celebrate you, and help you grow. We come from many different backgrounds, but we are all striving to create exceptional outcomes and to be leading in what we are doing. If you are similarly capable, caring, and driven, you'll find yourself at home here
You are working on a tech product used by CTOs and engineering teams. We build on your capabilities and further advance your growth and improvement by facing you with new challenges every day
We offer competitive salaries, shares in the company, and are serious about transparency and eliminating frustrating politics. We provide food, drinks, and public transport tickets for your everyday needs. We are a place for dedicated professionals to lead, learn, and create meaningful impact
Shape an early-stage company
Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is highly encouraged, especially when they challenge the status quo.

Kombo is not for you if

Your preferred work environment consists primarily of remote work/home office
You're in search of a more laid-back, less demanding workplace
You are a beginner and in need of extensive training and support

That said, we encourage all interested candidates who want to be part of building something big to apply.

Equal Opportunity

Kombo is proud to be an Equal Opportunity Employer. We believe in thriving for excellence with the power of diversity, inclusion, and collaboration. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, or disability status. We believe that our work is better and our culture is improved when we encourage, support, and respect the different skills and experiences represented at Kombo.

Disclaimer: We can only relocate candidates who are in the EU.

Looking forward to hearing from all interested candidates who want to be part of building something impactful.

We usually have four steps:

Phone screen (could we be a good fit?)
Technical screen (what would it be like to work with you?)
Lunch - close to the office (get-to-know on a more personal level)
Paid On-site (what would it be like to work together?)

In more detail:

Phone Screen

This stage is a more informal call to get to know more about the role, and for you to evaluate whether it’s a good fit for you. We are looking for people with a strong interest in startups; this is usually exhibited by past experience working at or starting one yourself.

Technical screen

We ask you to present a past project you've worked on.

Lunch

This is more casual and we usually visit the office afterward. We get to know each other on a more personal level and we discuss the role more in-depth. We also have a lot of time for questions from your side.