Team Lead, Strategic Accounts

Hi, I’m Purya, Co-Founder & CEO at MedMe Health. At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing for patients in the community. Our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. We help pharmacies transform into community health hubs.

We are building software for an industry that has relied on pen and paper throughout its history. This is why crafting, building, and constantly improving the end-to-end customer experience is essential. It’s crucial that we listen deeply to the diverse needs of our pharmacies which could be located anywhere from dense urban jungles to small remote communities. We design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.

MedMe has the two largest pharmacy chains in Canada as clients; we are servicing over 3500 pharmacies, and we power over 14 million patient services. We played a critical role across the country throughout the pandemic in getting the larger population vaccinated. MedMe’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

MedMe has raised over $3.7M USD including from M12 (Microsoft’s Venture Fund), MaRS IAF, and Y-Combinator.

Our culture is defined by our core values—RICE: Rigorous, Impactful, Caring, and Elegant. We encourage curiosity and autonomy, focus on transformative impact in healthcare, champion open communication and collaboration, and strive for excellence through simplicity. Join our supportive and empowering team in our mission to reshape healthcare through innovation and creativity.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds to apply.

The Opportunity

• Cultivate and maintain strong relationships with key clients and stakeholders, actively participating in high-level strategic discussions with senior leadership of customer organizations.
• Lead, mentor, and manage a team of Account Managers and Clinical Product Managers, strategically program managing key customer success initiatives.
• Develop and implement robust sales processes and strategies from scratch, ensuring efficient lead generation, conversion, and customer retention. Potentially, recruit and establish a high-performing sales team.
• Champion the voice of the customer program, effectively advocating for customer needs and translating them into actionable insights for the product roadmap based on in-depth understanding of business priorities, clinical impact, and technical feasibility.
• Collaborate with cross-functional teams to ensure smooth client onboarding and high level of customer satisfaction.
• Utilize data-driven insights to make informed decisions, monitoring KPIs related to customer success and sales growth.
• Optimize customer platform utilization through insightful account check-ins, identifying and capitalizing on upsell and cross-sell opportunities.
• Stay updated on industry trends and market conditions to identify opportunities for growth.

About You

• Strong familiarity with the Canadian and US pharmacy industries, including a deep understanding of relevant legislations, regulations, industry trends, consumer behaviours, tech stack, etc.
• Experience in leading and expanding sales operations across multiple states in the US, showcasing an ability to adapt strategies to regional market variations and regulatory environments.
• Expertise in designing and implementing innovative sales and customer success processes from the ground up, aimed at maximizing efficiency, customer satisfaction, and revenue growth.
• Proven success in building and managing diverse sales teams, driving regional growth, and establishing a strong brand presence in different geographical markets.
• Proven leadership experience within a high-growth B2B SaaS company in healthcare domains.
• Innate ability to think strategically while effectively engaging with executive stakeholders.
• Demonstrated ability to synthesize and prioritize clinical/customer needs and a proven track record of effectively translating complex requirements for technical teams to drive product development.
• Exceptional program management acumen to ensure customer satisfaction while aligning with overarching business goals.
• Proficiency in data analysis and leveraging KPIs to drive strategic decision-making.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to foster effective collaboration across multifaceted cross-functional teams.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

Annual Salary ranges from $90,000 - $100,000 CAD + commission based on customer retention, upsells, new accounts + stock options

Perks at MedMe

Flexible health benefit plan Full dental, vision, physical & mental health plus health spending account Performance development support (yearly budget for courses & conferences)

Location

We are fully remote in Canada, however, we like to plan on-site team retreats!

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application