Pharmacy Program Manager

Hi, I’m Nick, cofounder and Chief Product Officer at MedMe Health. At MedMe, we are passionate about empowering pharmacists to provide services beyond prescribing for patients in the community. Our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. We help pharmacies transform into community health hubs.

We are building software for an industry that has relied on pen and paper throughout its history. This is why crafting, building, and constantly improving the end-to-end customer experience is essential. It’s crucial that we listen deeply to the diverse needs of our pharmacies which could be located anywhere from dense urban jungles to small remote communities. We design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.

MedMe has the two largest pharmacy chains in Canada as clients; we are servicing over 3500 pharmacies, and we've powered over 14 million patient services. We played a critical role across the country throughout the pandemic in getting the larger population vaccinated. MedMe’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

MedMe has raised over $3.7M USD including from M12 (Microsoft’s Venture Fund), MaRS IAF, and Y-Combinator.

Our culture is defined by our core values—RICE: Rigorous, Impactful, Caring, and Elegant. We encourage curiosity and autonomy, focus on transformative impact in healthcare, champion open communication and collaboration, and strive for excellence through simplicity. Join our supportive and empowering team in our mission to reshape healthcare through innovation and creativity.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds to apply.

About the Role

As the clinical pharmacy program manager you will have the autonomy to shape the care that is provided to pharmacies across the nation. Ever felt that pharmacists could be providing even more comprehensive care but they’re missing the tools needed to do so? Here’s your chance to make a direct impact. Using your expertise in clinical program management you’ll interface with stakeholders across the pharmacy landscape including independent owners, pharmacy managers, head office operators, and many more to gather requirements and create clinical programs.

You will be an individual contributor with significant autonomy, ownership, and impact on the platform and throughout the company.

Key Responsibilities:

• Collaborate with the Product team & Customer Success teams to ensure up-to-date, accurate clinical considerations are made across all MedMe features/use cases in a timely manner
• Research and scope new professional services and manage the end-to-end product design and execution journey from ideation to production
• Direct ownership over the go-to-market strategy for new clinical program rollouts (eg. coordinating customer success, product marketing, etc. for rollout)
• Work in a fast-paced environment to manage our professional services roadmap including writing tickets, managing the team via Kanban board, and building a long-term roadmap
• Collaborate with pharmacy leaders across the nation to develop new clinical programs that support pharmacy teams in conducting more services
• Monitoring program success, getting feedback from customers, and iterating as-needed to ensure products are valuable and impactful to the pharmacies they serve

What you Bring to the Table

• (MUST) Experience launching successful clinical programs in pharmacies/other healthcare settings at scale
• Exceptional research and communication skills, particularly strong compliance & regulatory knowledge to ensure programs meet provincial/state requirements
• Strong critical thinking and problem-solving skills, demonstrated ability to think out of the box and varied experiences across pharmacy
• Motivation to learn about our product development cycle and learn new skills to collaborate across teams (Product, Customer success)
• Data-informed decision making, and comfort in using analytical tools such as excel, SQL (a bonus)
• Demonstrated ability to effectively communicate and collaborate with multiple disciplines
• Curiosity about the unknown and the desire to learn

Bonus:

• Previous experience working in a healthcare startup or rapidly scaling company
• Previous experience within head office operations at large pharmacy enterprises

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

• Round 1: Phone screen with a member of the Talent team
• Round 2: Virtual 45-minute interview with Taher (Clinical Product Lead)
• Round 3: Virtual 1-hour interview with our Founders
• Round 4: Virtual 30-minute meeting with the Product team

Then, references + offer!

Annual Salary ranges from $80,000 - $110,000 CAD with additional stock options

Perks at MedMe

• Flexible health benefit plan
• Full dental, vision, physical & mental health plus health spending account
• Performance development support (yearly budget for courses & conferences)

Compensation and Benefits

• Remote with opportunity to work in Toronto at our office
• Flexible working hours in EST timezone, expectation is for team members to be available for collaboration during core working hours (10-5PM EST)
• You will report to the product team with cross-departmental collaboration throughout your time with us

Location

We are fully remote in Canada, however, we like to plan on-site team retreats!

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.