ModernLoop
ModernLoop helps teams automate and streamline recruiting operations
Customer Success Manager
About the role
Customer Success Manager
About Us
ModernLoop helps every company automate and streamline recruiting operations to deliver the best candidate experience. Lydia (CEO) and Chris (CTO) are ex-Facebook, Slack, Brex, and Salesforce employees with 15 years of combined experience interviewing and partnering with recruiting teams at various company sizes in order to hire top talent. ModernLoop aims to be the recruiting infrastructure that powers recruiting operations at every company.
The Opportunity
As a Customer Success Manager at ModernLoop, you’ll be partnering with our customer’s recruiting teams to uncover their business pain points and strategically map ModernLoop’s value to help solve them! You’ll be working with them to drive engagement, and adoption, and foster an excellent customer experience. As a trusted partner, you’ll be building relationships with each client to continuously drive the value of our features and products to their overall business objectives. Being a CSM, you’ll be analyzing data from our product and customers to help facilitate renewal conversations and provide excellent ongoing support to them! By acting as an advocate for our customers, you’ll be collaborating with sales, product and engineers to identify opportunity areas to enhance our products for them!
About You
- 1+ years of relevant work experience as a CSM managing 50-60+ accounts
- Previous B2B SaaS experience
- Experience working with SMB accounts
- Proven track record of ability to onboard, support, and excite customers to deliver high customer satisfaction and advocacy
- You have experience facilitating renewal conversations and have a strong track record of partnering with sales teams to deliver value to our customers.
- Strong communication, problem-solving skills, and attention to detail
- Self-awareness, a positive attitude, a sense of humor, and empathy
Bonus points
- Experience selling to recruiters or sales professionals
You'll get to
- Join a fast-growing company early, make an impact, and enjoy the journey
- Challenge yourself and work with an incredible team that cares about your career growth
- Drive customer loyalty by building relationships and delivering excellence.
Compensation and Benefits
- Quarterly and annual bonuses
- Unlimited PTO
- Remote-First Company Culture
- Work-From Home Stipend
- Team Outings
- 12 week paid parental leave
- Comprehensive health coverage: medical, dental, and vision
- 401(k)
About ModernLoop
ModernLoop helps every company automate and streamline recruiting operations to deliver the best candidate experience. In 2022, the Department of Labor estimates there is a global talent shortage of 40 million workers, and that number is expected to grow to over 85 million by 2030. In order for companies to win the war for talent, they need to provide a best-in-class candidate experience to recruit top talent, and our product aims at doing just that!
Our founders Lydia Han (CEO) and Chris Triolo (CTO) both founded ModernLoop in December of 2020 after they saw the challenges recruiting teams had when it came to coordinating hundreds of interviews across various teams, all while making sure both hiring managers and candidates had the best experience possible. After spending 15+ combined years at companies like Facebook, Slack, Brex and Salesforce, they understood what it took to enable talent teams do their best work, and are building a product to scale alongside them as they grow.
We created ModernLoop to serve companies of all sizes in every industry to help Talent teams interview candidates quicker, easier, and enhance productivity of teams as they continue their search for top talent!
