Engagement Manager

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

What you'll do :

TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders

**Primany KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)

• Engage with customers right after the contract is closed to get the technical integration done
• Understand customer requirements, and clearly articulate it to the technical team
• Clearly call out any deviations from the requirements (to the customer and internal teams)
• Write PRDs for internal teams to work on
• Ensure Hygiene requirements (data availability, final output format etc for Activation)
• Be the SPOC for all daily / weekly communications with the customers
• Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents / presentations
• Maintain and prioritise the backlog, enhancement requests across multiple customers
• Ensure end to end testing of the workflow and output before releasing it to the customer

Required Qualifications / Need to Have:

• 3 years of Stakeholder Management Experience (Sales / Consulting / Account Management)
• Good Verbal and Written Communication
• Excellent conflict management and resolution skills

Good to Have:

• Ability to Manage relationships
• Proven track record of leading projects
• Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
• Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

• Resume Filtering after application
• Screening Call : 30 min with CTO
• Skill based Interview : 1 hour with Hiring Manager
• Skill based Interview : 1 hour with Product Team
• Skill based Interview : 1 hour with CEO

If all goes well, depending on where you're based, we will invite you to meet the team in person in our headquarters.