Technical - Implementation Consultant

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in managing and overseeing the implementation of Netomi solutions throughout the entire project lifecycle. Your responsibilities will encompass operational management, providing guidance, and ensuring the successful completion of projects. With your expertise, you will take on important roles within the business, overseeing every part of your assigned implementation tasks. Join us and contribute to the seamless deployment of our cutting-edge Netomi solutions.

Responsibilities

• Collaborate with sales and customer success managers to scope out projects and gather requirements.
• Serve as the technical project lead, providing solution architecture design for moderate to complex projects.
• Perform configuration and troubleshooting tasks for Netomi's solution(s).
• Maintain accurate project documentation in a centralized repository.
• Analyze customer health and provide valuable insights to improve performance.
• Drive efficiency in project delivery through proactive initiatives.
• Train and enable new enterprise clients on the Netomi platform.
• Lead conversational design efforts to implement customer requirements.
• Create and track key performance indicators (KPIs) for client engagements.
• Collaborate with the team to formulate implementation strategies and best practices.
• Review and recommend improvements to operational procedures and business activities.

Requirements

• Minimum 5-6 years of overall experience in Project Management, preferably in a consulting organization.
• At least 2 years of experience in conceptualizing and deploying solutions for SaaS-based organizations.
• Excellent communication skills, both written and verbal, with the ability to articulate ideas effectively.
• Proven proficiency in client and stakeholder management.
• Ability to deliver results under stressful conditions and meet project deadlines.
• Experience in implementing SaaS products is essential.
• Familiarity with SQL and relational databases.
• Strong tool proficiency in JSON, Datadog, Postman, and API integrations.
• Basic to moderate understanding of NLP (Natural Language Processing) concepts.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.