Numeral

Ecommerce sales tax on autopilot.

Customer Success

$50K - $75K
Location
Remote (US)
Job Type
Full-time
Experience
1+ years
Connect directly with founders of the best YC-funded startups.
Apply to role ›
Sam Ross
Sam Ross
Founder

About the role

About Numeral:

Numeral automates sales tax compliance for ecommerce stores. We are growing extremely fast, have raised a large seed round, and are tackling a major market.

💁 Position Overview:

The CSM position is a dynamic role designed for someone excited to learn and help lay the foundation for how we interact with our customers.

The role will focus on onboarding new customers and interfacing with existing customers.

You’ll be reporting directly with members of the founding team. You’ll also have plenty of facetime with the founders. If you’re looking to work hard, learn a ton, and grow in your career, this role is for you.

📝 Responsibilities:

  • Solve customer problems and coordinate with engineering and operations teams to implement repeatable processes to avoid future issues
  • Refine & automate the client onboarding process to provide a seamless and delightful experience.
  • Ensure existing customers are happy and well-served

🎓 Qualifications:

  • A minimum of 2 years of professional experience… customer success, biz ops, consulting, etc
  • High energy
  • Strong analytical, problem-solving, and project management skills
  • Sense of urgency, with a willingness to be available at non-routine hours
  • Willing/able to work US hours
  • Ability to interact and present to sophisticated clients
  • Attention to detail + organized

Benefits:

  • Full healthcare
  • Computer stipend

About Numeral

Numeral handles all aspects of sales tax from registration to remittance for e-commerce stores. We offer white-glove service so stores can get back to working on growing their business.

Numeral
Founded:2022
Team Size:12
Location:San Francisco
Founders
Kevin Liu
Kevin Liu
Founder
Sam Ross
Sam Ross
Founder