Numeral
Ecommerce sales tax on autopilot.
Customer Success
About the role
About Numeral:
Numeral automates sales tax compliance for ecommerce stores. We are growing extremely fast, have raised a large seed round, and are tackling a major market.
đ Position Overview:
The CSM position is a dynamic role designed for someone excited to learn and help lay the foundation for how we interact with our customers.
The role will focus on onboarding new customers and interfacing with existing customers.
Youâll be reporting directly with members of the founding team. Youâll also have plenty of facetime with the founders. If youâre looking to work hard, learn a ton, and grow in your career, this role is for you.
đ Responsibilities:
- Solve customer problems and coordinate with engineering and operations teams to implement repeatable processes to avoid future issues
- Refine & automate the client onboarding process to provide a seamless and delightful experience.
- Ensure existing customers are happy and well-served
đ Qualifications:
- A minimum of 2 years of professional experience⊠customer success, biz ops, consulting, etc
- High energy
- Strong analytical, problem-solving, and project management skills
- Sense of urgency, with a willingness to be available at non-routine hours
- Willing/able to work US hours
- Ability to interact and present to sophisticated clients
- Attention to detail + organized
Benefits:
- Full healthcare
- Computer stipend
About Numeral
Numeral handles all aspects of sales tax from registration to remittance for e-commerce stores. We offer white-glove service so stores can get back to working on growing their business.
