Account Manager (Client Success) at OneLocal
About the role
At OneLocal, we know that marketing isn’t just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.
OneLocal is looking for an Account Manager who is a big-thinker and wants to be challenged as we scale. The ideal candidate is a customer-centric, pro-active individual who is looking to join an early-stage technology company and drive growth and innovation. You will be joining a motivated and fast-paced team that strives to create long-lasting relationships with our clients and produce results. If you’re ready for a change and looking for an opportunity that’s equal parts challenging as it is rewarding, you’ll find it here.
What You’ll Be Doing
-Go above and beyond for your clients, ensuring the successful use of the OneLocal platform from the moment the contract is signed
-Manage a portfolio of clients and be responsible for the entire customer journey from onboarding to retention to up-selling
-Be proactive in addressing client issues or potential issues to help reach our client’s desired outcome
-Understand our full marketing suite and be able to communicate the value and ROI to your clients
-Identify expansion opportunities to grow the businesses in your portfolio, adding value to your clients
-Coordinate with your Account Executive(s), to create a smooth handoff from Sales to Customer Success
What You Bring:
-You’ve got our customer’s best interest in your mind and will do whatever it takes to help them be successful with our solutions
-Experience working with small & medium businesses is an asset but not required
-Experience working with a high volume of clients
-Strong communication skills, both verbal and written
2 or more years experience as a Client Success Manager / Account Manager in one of the following environments: -SaaS organization -Marketing Agency -Tech Startup
-Ability to work in a fast-paced environment and quickly adapt to changing timelines and priorities
-Ability to understand customer needs and determine its fit to our product offering
-Strong organizational and follow-up skills
-Ability to quickly build rapport with clients and turn them into long-term partnerships
-Proven ability to maintain professionalism and demonstrate courtesy towards clients
-Demonstrates honesty and integrity
-Questions the status quo and isn’t afraid to speak up
-Familiarity with CRM Platforms, ideally Salesforce
Why You’ll Love Working Here:
-Our office is located in the heart of downtown Toronto and close to transit
-We have an exceptional team culture
-We're a fast-growing tech company that believes in promoting successful team member
-We're currently fully remote
-Flexible benefits package
-Flexible working hours
At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.
Why you should join OneLocal
At OneLocal, we know that marketing isn’t just about buying ads anymore. We also know how hard it is to keep up with rapidly-changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.
Our Tech team is responsible for 8 live products with thousands of business users and the development of new initiatives. If you're looking to use your expertise to drive technical direction on an experienced, product-focused team, you’ll find it here.