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Polymorph

Personalization infra that improves retention, LTV, and CAC

Polymorph is personalization infra that lets developers use AI to personalize their apps, improving conversion, LTV, and CAC for consumer and self-serve apps. This infra is used to personalize user experiences and notifications, which takes whole orgs years to build at companies like Facebook, TikTok, and Google. They already support over 3.5M users across our customers, with some seeing 3.6x increases in conversion rates after using Polymorph. Users are unique and special, make them feel like it~ The team has extensive experience in the space, having been in senior engineering leadership at Meta Ads, building out large-scale ML infrastructure at Scale AI, and iterating quickly and securely at startups like Gusto, Opal, and Nira.
Active Founders
David Nie
David Nie
Founder
Building Polymorph Previously Staff Eng @ Meta self-serve ads (increased revenue by $400M/yr), HBS, Princeton Love music and community-building
Manas Purohit
Manas Purohit
Founder
Building Polymorph Previously Eng @ Nira Energy (W22), Gusto, and Facebook | FDE @ Palantir
Andrew Sy
Andrew Sy
Founder
Building Polymorph previously built Scale AI's ML inference infra (10mil+ calls/day), ex-Meta, Opal
Company Launches
Polymorph: Personalize your experience for each user
See original launch post

Hi! 👋 We’re Andrew, David, and Manas - cofounders of Polymorph

tl;dr

Polymorph is a custom user growth platform for consumer and self-serve teams. We build living user profiles that learn from real product usage to send personalized messages at the time and channel that works.

https://youtu.be/N5mvl4jXIMM

Worldview: users are not segments, events, or dashboard lines. Each user is their own person, and they deserve a dedicated experience.

Polymorph is that layer: per user growth at scale.

problem

Most teams end up with:

  • endless dashboards
  • dozens of segments
  • tons of brittle marketing automations

…and still miss the moment when a user is confused, high-intent, or about to churn.

solution

Polymorph runs inference over billions of signals and takes customized actions per user at the right time.

It connects to your current stack (ex: PostHog, Datadog, LogRocket, plus CRM/support/warehouse) and combines:

  • product logs + interactions
  • funnels/cohorts/experiments
  • feedback + support signals

Then it produces and executes the next best action:

  • automated comms to your customers (push/email/Slack/CRM tasks)
  • sales handoffs and insights when relevant
  • alert humans instantly on Slack/Telegram during high intent user sessions
  • experiments based on what’s actually happening

Example: “The Quiet One”

A user ignores announcements, unsubscribes from updates, and reads API docs deeply. Polymorph recognizes a self-serve power user, reduces outbound noise, and shows only contextual help on the exact page they’re reading.

We know everyone’s unique, build your own custom avatar on our landing page!

uploaded image

team

We’re a growth + ML systems + GTM engine:

  • David ran thousands of growth experiments at Meta/FB, he was the most senior IC on Facebook SMB ads with $400M+ revenue impact
  • Manas shipped customer-led GTM engineering at YC startups (Gusto, Nira), turning messy customer signals into repeatable motions and revenue
  • Andrew built Scale AI’s production ML inference infra, handling 10M+ calls/day then led teams at Opal Security that doubled ARR

We’re building Polymorph because we’ve seen what breaks at scale, and how to fix it.

ask

We are currently scaling a few hyperscaling consumer apps, and are excited to help more grow! If you want your product to feel like it was made for each user, we’d love to talk.

Email us at founders@usepolymorph.com! :)

www.usepolymorph.com

Polymorph
Founded:2026
Batch:Winter 2026
Team Size:3
Status:
Active
Primary Partner:Brad Flora