Replicate
Run machine learning models in the cloud
Support engineer
About the role
You'll be helping our customers: answering their questions, debugging their code, whatever it takes.
This is a great role for someone who wants to work at a fast moving startup. You will become an expert in our product and how to help our customers. You will also play an important role in providing feedback to our engineering team to help support our customers and shape the future of Replicate.
We're looking for the right person, so you don't need to satisfy all of these things. But, you might have some of these qualities:
- You’ve done support before and you’re really good at it.
- Outstanding written communication skills. You'll be the face of the company.
- You enjoy problem solving. Not every customer problem is overly complex, but you don't mind when they are.
- Strong engineering skills. You don't need decades of experience, but you do need to confidently debug a customer's problem. Most of our customers are using Python and JavaScript.
- Machine learning knowledge is helpful, but not required.
- You are excited about what's happening with machine learning and generative AI.
This role is based in our San Francisco Office.
About Replicate
What we're doing
Machine learning can now do some extraordinary things: it can understand the world, drive cars, write code, make art.
But, it is still extremely hard to use. Research is typically published as a PDF, with scraps of code on GitHub and weights on Google Drive (if you’re lucky!). It is near-impossible to take that work and apply it to a real-world problem, unless you are an expert.
We’re making machine learning accessible to everyone. People creating machine learning models should be able to share them in a way that other people can use, and people who want to use machine learning should be able to do it without getting a PhD.
With great power also comes great responsibility. We believe that with better tools and safeguards, we will make this powerful technology safer and easier to understand.
How we work
We're a kind, creative, hard-working bunch. We care about our work and our users. We're humble and show humility. We're looking for the same in the people we work with.
When starting this company, we thought: instead of getting a job at the best place to work, let's make that best place to work. We want to work with the best people in an inclusive, supportive environment. And, just have fun while we're at it. You will help us make that place.
You can be located anywhere. We have a beautiful office in San Francisco, CA (specifically The Mission) where some of us work, but we operate as a remote-first company across American and European timezones.
We want our team to feel invested in what we're building. We pay market salary, but well-above market equity. And, all the usual things. (We're European so you'll get really good healthcare.)
