Customer Success

About Scispot.com:

Digital Biology is the next frontier of LLMs. Scispot is enabling that wave for biotech companies. Scispot provides a staging lakehouse (Labsheets), collaborative notebook (Labspace), and connection with lab instruments (GLUE) for wet lab scientists and researchers. Scispot customers get their data AI ready by connecting all disparate biological data in one Lab Information Management System.

💁Position Overview:

The CSM position is a dynamic role designed for someone excited to learn and help lay the foundation for how we interact with our customers.

The role will focus on onboarding new customers and interfacing with existing customers. Our customers are amazing scientists and researchers who work in Biotech.

You’ll be reporting directly with members of the founding team. You’ll also have plenty of facetime with the founders. If you’re looking to work hard, learn a ton, and grow in your career, this role is for you.

📝 Responsibilities:

• Proactively solve customer issues, coordinating with the engineering and operations teams to streamline processes and prevent future problems.
• Refine and automate the client onboarding process, ensuring a smooth, efficient, and enjoyable experience for new users.
• Guarantee that existing customers receive exceptional support, maintaining high satisfaction levels and fostering long-term relationships.
• Utilize your understanding of wet lab workflows or bioinformatics to provide tailored support and insights to our life science-focused user base.

🎓Qualifications:

• A minimum of 2 years of professional experience in customer success, business operations, consulting, or a related field, with a strong preference for candidates with experience in the life sciences sector.
• Background in wet lab practices or bioinformatics is a must, enabling you to understand and relate to the challenges and needs of our customers.
• High energy and a proactive attitude, with strong analytical, problem-solving, and project management skills.
• Flexibility and willingness to work non-routine hours to support customers across various time zones.
• Exceptional communication skills, with the ability to interact with and present to sophisticated clients.
• A meticulous and organized approach, with a keen attention to detail.

Benefits:

*Full healthcare *Remote work *Huge upside and growth

About Scispot

Scispot.com is at the forefront of automating and digitizing life science operations, offering a platform that revolutionizes how biotech companies conduct their research and development activities. By providing a seamless, integrated solution for lab management, project management, and data analysis, we empower scientists and researchers to focus on what they do best—innovating for the future. Join us in our mission to accelerate the pace of scientific discovery and the growth of biotech companies worldwide.