Customer Experience Manager

SoloSuit is Closing the Justice Gap

SoloSuit helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them.

We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB.

You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany.

You can learn about our mission and principles here.

You’ll help people through the worst financial pain of their lives

We’re hiring a customer experience manager. You’ll have these responsibilities.

• Optimize customer support to achieve a high net-promoter score.
• Achieve high-customer satisfaction scores.
• Own our Freshdesk account.
• Resolve customer emails. We receive hundreds monthly.
• Resolve customer phone calls.
• Run experiments to improve our Freshchat widget.
• Implement the latest generative AI and no-code solutions to increase the automation of customer support workflows.
• Grow our forum.
• Own help.solosuit.com.
• Assist in the management of operations, which includes Legal Support Specialists completing orders.

SoloSuit is fully remote, so this job is fully remote. This person will be considered to lead the customer support team as it grows. Salary range $40,000 – $70,000. Equity range is 0.01% – 0.9%.

We’re looking for recent grads or experienced customer support specialists

We’re looking for someone with these qualifications.

• 0 – 5 years of work experience.
• Empathetic and a charming communicator.
• Self-directed.
• Experience in both customer support and customer experience.
• Interested in giving people a magical customer support experience.
• Desires to learn how to code a little.
• Desires to move uncomfortably fast.
• Believes excellence is the only authority.
• Discovers reality through data analysis and experimentation.
• Continuously improves over time.