Backoffice automation platform for logistics

Customer Success Lead

$70K - $130K
San Francisco, CA, US
Job Type
3+ years
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Jesse Buckingham
Jesse Buckingham

About the role

About the role

As the first Customer Success team member at Vooma, you’ll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences. You'll be the 'conductor' that coordinates with customers and the Vooma team to get customer problems solved and make sure they’re having an amazing experience with our product and company.

Objective of the role

  • Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of Vooma's products and services
  • Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer-success metrics and data as directed
  • Champion a culture of customer love in the company
  • Work closely with Sales department to ensure seamless transition into the Vooma client base
  • Provide prioritized customer feedback to product and engineering


  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
  • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
  • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

  • Three to seven years of experience in customer success, client services or account management
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Experience in logistics
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment


  • Anything it takes mentality
  • Sweats the details
  • Continuous improvement mindset
  • Service orientation
  • Extremely organized


  • The rare opportunity to join a formidable team to build an enduring company, in person, as a first 10 employee
  • Competitive salary and equity packages
  • Flexible working hours & unlimited PTO
  • Health, dental, and vision insurance

This role is based in person in San Francisco, CA (not remote).

About Vooma

We're building the co-pilot for logistics

Vooma is a back-office automation platform that handles tedious tasks that are critical to executing freight. Our mission is to dramatically improve the efficiency of America’s $800BN trucking industry.

Our first product automates order entry from shippers, which is the process of reading emails and keying in details about a load. It's a ubiquitous and expensive pain point for brokers and carriers, and the perfect wedge for building our broader platform.

We've raised our seed round from Tier 1 investors and leading industry angels. We have enterprise contracts with leading logistics companies. Our team is made up of top talent from AI research and autonomous vehicles.

Vooma is an opportunity to join a talented and experienced team at the ground level to build a transformational company for a critical industry using the latest advances in large language models.

Our team

Vooma is founded by Jesse Buckingham and Mike Carter. Mike built self driving trucks as a founding engineer at Kodiak Robotics (raised $250M) where he established and led their motion planning and safety teams. Jesse was previously CEO at a private equity backed logistics software company that sold to brokers and truckers which he grew from $2M to $20M+ ARR.

Our values

  • Aim High
  • Action Over Thinking
  • Full Force, Sharp Arrow
  • Long Term Games, With Long Term People
  • Tag, You’re It
  • Embrace Candor
  • Float Like A Butterfly
  • Get Your Hands Dirty
  • We’re A Business
  • All-Star Team
Team Size:3
Location:San Francisco
Jesse Buckingham
Jesse Buckingham
Mike Carter
Mike Carter