🚀 Syncly — AI customer feedback analytics that drives retention

Hey, We are Joseph, Kwan, Jongsoo from Syncly (YC W23).

Our team founded and sold an AI startup for $200M, and decided to bring our technology to help Revenue team drive retention by delivering the right value for customers.

TL;DR

Syncly uses AI and Chat-GPT to enable Revenue teams to better understand customer insights to drive retention and team productivity.

The Challenge

• Manual tagging and insights: Your revenue team wants to understand the most impactful product or operational feedback, but the team spend a lot of time manually aggregating and analyzing. As a result, you come to learn what had gone wrong AFTER the damage.
• Measuring team efficiency: Hard to track most of what problems your Revenue team is doing, but seems your team is doing a lot. Currently, done by 1-on-1 meetings or manual tagging, which is not scalable.
• Post-action impact: Hard to measure how customer feedback has changed after certain actions.

The Solution

• Automating feedback insight: Syncly finds urgent and impactful customer issues. Your team can proactively engage with customers BEFORE the damage.
• Boosting team efficiency: Spread best practices within the organization to help Account managers, Customer success & support managers focus on delivering more value to the customer.
• Post-action visibility: By monitoring customer feedback trend, you can measure the impact of each release and action.

*Syncly’s integrations include Intercom, Slack, Salesforce, and other customer communication platforms.

Our Asks

• If you wanted to get as many actional insights from your customers feedback, schedule a call with us here: https://www.syncly.app (Click “Book a Demo”)
• Feel free to shoot me an email at joseph@deepbluedot.io if you want to chat more.