🔌 Poozle - Plaid for ticketing SAAS tools

📚 TL;DR

Companies need to integrate customer data from ticketing systems to improve retention or grow their business. But building and maintaining integrations is time consuming and expensive which can hurt their ability to work on other business critical tasks. Poozle's API enable companies to integrate with these systems in days, not months.

Hey everyone! We're Harshith, Manik, and Manoj from Poozle. Our mission is to help companies get their customer's data from various SAAS tools as easily as signing into their email account.

⚠️ The Problem:

B2B companies often need to connect their apps to ticketing platforms such as Jira, Asana, Zendesk, and Intercom to deliver value to end-users. In some cases, ticket data is extracted to automate workflows, while in other cases, it's used to automatically update or create tasks in these systems.

However, building and maintaining product integrations can be time-consuming and expensive. Here are some of the challenges:

• The approval process for adding a new OAuth app varies widely across data sources. For example, Google takes 6+ weeks and requires access to your product's codebase.
• OAuth management remains difficult in 2023.
• Data across these SaaS apps is highly fragmented, with different schemas and pagination, causing developers to spend more time on each integration.
• Developers also need to build webhook support for use cases that require real-time information. Handling webhooks from multiple platforms and transformations adds to the cost and time.

New integrations are not typically a priority until a prospect asks for them, at which point they become priority #1. Since the time it takes to build a new integration is unpredictable, companies often scramble at the last minute to add new integrations, putting the rest of their roadmap in jeopardy.

💡 The Solution:

Poozle’s API and unified model enable a company to integrate with major ticketing platforms in a day.

Additionally, we provide modern developer tooling like Webhooks, which is largely missing from the native integrations.

👨‍🔬 How it works:

Specifically, there are 3 parts to the Poozle platform

• Poozle Link: Allows your users to authorize integrations via a drop-in component in your app.

• Unified API: Poozle extract, normalize, enrich, and sync the data for your customer. We also offer common data models, webhooks, and access to raw ticketing data to make it easy for companies to integrate. You can learn more about how it works in our API Documentation.

➡️ Try it in 5 minutes

Poozle is easy to try on your local machine (open source) or with our cloud option:

• Try it on your local machine: https://github.com/poozlehq/engine.
• Book a call with us if you want to get started with Poozle Cloud.

😇 Ask

If you know any companies that currently integrate or are looking to integrate with Jira, Asana, Zendesk, etc., please let us know at manik@poozle.dev

For anything else, we're also on slack.