We analyze feedback to help companies improve customer loyalty
Thematic is a Customer Feedback Analysis platform. We pull feedback from sources you already use for surveying or talking to customers. We automatically discover themes in feedback and provide visualizations and reports that help improve customer satisfaction, prioritize product roadmap and track trends in customer feedback over time.
Alyona Medelyan, CEO
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.