Bringing internet commerce to Indonesia’s neighbourhood stores

Head of Business Operations

Indonesia / Remote
Job Type
6+ years
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Yih Lin Teh
Yih Lin Teh

About the role

How can you contribute?

  • Develop and oversee end-to-end operational processes of sales, procurement, fulfilment, payment collection and commission disburesement
  • Implement data-driven approaches in solving key operational challenges
  • Hire and lead internal support teams (e.g., verification, fraud detection, customer service)
  • Apply continuous process improvement frameworks to drive efficiency in day-to-day operations
  • Develop and implement issue and bug escalation processes to support product development cycles
  • Contribute towards strategic direction of the company

What are we looking for?

  • Based in Indonesia
  • Strong leader and manager of teams, with clear and effective communication
  • Experience in developing and implementing operational processes for consumer / mass market digital tools
  • Excellent organisational skills, structured problem solving, strong understanding of data to drive decision making
  • Perform in high paced dynamic environments, such as technology start-ups or top-tier management consulting firms
  • Passionate about digitisation of warungs

About bipi

Bipi helps Indonesian cornerstores make extra money by reselling kitchenware and homeware products to their neighborhood customers. Through our platform, resellers can offer 100+ products to their customers without any additional working capital. We make reselling easy and rewarding, by offering tools and tips that help resellers manage customers orders and reach their maximum sales potential.

Team Size:15
Location:Jakarta, Indonesia
David Chew
David Chew
Yih Lin Teh
Yih Lin Teh