Head of Business Operations

How can you contribute?

• Develop and oversee end-to-end operational processes of sales, procurement, fulfilment, payment collection and commission disburesement
• Implement data-driven approaches in solving key operational challenges
• Hire and lead internal support teams (e.g., verification, fraud detection, customer service)
• Apply continuous process improvement frameworks to drive efficiency in day-to-day operations
• Develop and implement issue and bug escalation processes to support product development cycles
• Contribute towards strategic direction of the company

What are we looking for?

• Based in Indonesia
• Strong leader and manager of teams, with clear and effective communication
• Experience in developing and implementing operational processes for consumer / mass market digital tools
• Excellent organisational skills, structured problem solving, strong understanding of data to drive decision making
• Perform in high paced dynamic environments, such as technology start-ups or top-tier management consulting firms
• Passionate about digitisation of warungs