Cero
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Artifical IntelligenceB2BConsumer Health Services
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Cero

Automated communication between hospitals and patients in Latam

At Cero, we solve specific coordination tasks between hospitals and patients, such as appointment confirmations and last minute cancellations, by automatically communicating with patients over WhatsApp. For example, a patient can confirm and reschedule their appointment without needing to call anyone. Almost half of the medical appointments in Latin America are missed because patients simply do not show up. This ranges from missing a regular dentist check to missing an expensive MRI scan. With increasing pressure to improve access to care in developing countries, optimizing communication and coordination with patients is a key task to achieve. This is a massive problem especially in places where most people don't know how to effectively use self-service mediums (or are too busy to use them). We bootstrapped the company and we are profitable. We currently have $97K in monthly revenue from 15 clients with a CMRG of 20% in the last year. We have 100% logo retention and we grow with our clients. We are currently coordinating over 600,000 medical appointments every month, just in Chile. This problem represents a $3.5B market opportunity in Latin America only. Latin America has 650M people, each one having an average of 3 medical consultations per year. We charge for every time we effectively communicate with a patient. We plan to handle several coordination interactions with every patient for each consultation, which considers a roadmap of scheduling, confirming, booking, reimbursements, payments, among others. We are a team mixing strong knowledge about the healthcare industry with deep technical skills. Felipe (CEO) is a former dentist that has led deep changes in healthcare payments in Chile. Mauricio (CTO) and Jorge (R&D), both PhD in Computer Science, led the creation of the most advanced Spanish Language Neural Network used daily by scientists and practitioners in LatAm (BETO: Spanish BERT). In a weekend project, Mauricio and Jorge automated the communication with students attending a summer school obtaining impressive engagement. Felipe was struggling with contacting his patients to coordinate appointments, and saw a big opportunity in this technology. The three together have designed and run a solution that is currently coordinating over 600,000 patients per month in our home country, Chile.

Jorge Pérez

Jorge has a PhD in Computer Science and more than 10 years of experience in research with a focus on Web Data, Natural Language Processing and Deep Learning. He is a Microsoft Research PhD Fellow and he has published his research in top Data Science and AI conferences such as NeurIPS, ICLR, IJCAI, WWW, SIGIR and VLDB. He has developed open scientific NLP tools for the Spanish language that are used in a daily basis by the industry and academia all across Latam.

Jorge Pérez
Jorge Pérez
Cero

Mauricio Quezada

PhD in CS from Universidad de Chile, Engineer and Software Developer. Member of the winning local ICPC team of 2011 and organizer of several training camps of Chile and other Latam countries for programming contests. I've published research articles in known Data Science venues such as SIGIR, EPJ Data Science, and PloS One.

Mauricio Quezada
Mauricio Quezada
Cero

Felipe Rodríguez

Entrepreneur and creative innovator. Currently co founder & CEO at CERO. Previously, I founded Excedent, a solution for eligibility and payment through API's for medical services connecting over 500 HC providers with the top 3 health insurances in Chile. In 2013 I founded Deenty where we worked to improve access to dentalcare in Chile, being recognized as one of Chile's 100 young leaders of the year. I also started Rompientes, NGO focused to preserve coastal environments with focus on surfbreaks

Felipe Rodríguez
Felipe Rodríguez
Cero