Scale customer communities to drive revenue and retention
Dots helps companies interact with their customers through their Slack or Discord communities to increase revenue and retention. Email and help forums don’t work anymore. B2B companies are interacting with their customers in chat communities. Ultimately, customers want a real time connection to their Account Exec, customer success rep and other customers. And companies need software to scale these interactions - that is what Dots provides through automation of manual tasks (DM'ing segments), and analyzing the activity of key accounts.