Payer Operations

About Us

Finni Health empowers autism care providers to start, run, and grow their own practice. 🦊

The autism care industry is growing rapidly due to increasing diagnosis rates and landmark legislation requiring payers to cover care in every state. Over the past few years, private equity attempted a hasty consolidation with over 200 M&A deals. This cash grab not only hurts providers, who are overworked and underpaid, it also reduces the quality of care. We’re enabling providers to take back control.

With Finni, providers can launch their own practice in 2 weeks and compete effectively with the PE dominated market. Clinicians benefit from access to our insurance network, our purpose built EHR software, our HR management solutions, and a team of inhouse clinicians who understand their needs and goals.

We’ve grown rapidly (~20% month over month, ~10x annually), and are looking for smart, driven individuals eager to push boundaries and drive innovation in a dynamic environment. Ideal candidates are those who thrive in fast-paced settings, possess a strong entrepreneurial spirit, and are committed to contributing meaningfully to our ongoing success.

Finni is backed by top-tier investors such as General Catalyst and YCombinator.

This Role

You will help set up our payor operations function at Finni and play a critical role in establishing our company's operational foundation. You will work directly with our co-founders and drive strategic projects and initiatives for the company. You will gain first-hand experience in the day-to-day operations of a rapidly growing startup and have an opportunity to grow with the team.

Your Primary Responsibilities Will Be:

• Scale the number of insurance contracts that Finni has and unblock any applications that are stuck with payors
• Assist in day-to-day clinic questions and frustrations about contracting for providers
• Develop and implement strategies that unlock growth for our practice owners through payor rate optimization and unlocking relationships
• Manage the relationship with our current contracting vendor, ensuring effective collaboration and service delivery.
• Support customer interactions and inquiries, providing excellent service and escalating issues as needed.
• Participate in strategic planning initiatives, working closely with the founders to set goals, develop operational strategies, and execute plans
• Demonstrate a start-up mindset, being adaptable, resourceful, and proactive in problem-solving

Qualifications and Experience:

• 2-3 years of relevant work experience, preferably in an early-stage startup, business or payor operations.
• Strong quantitative and analytical skills (Excel)
• The ability to gather, analyze, and interpret data effectively
• Excellent organizational and time management skills, with a keen attention to detail.
• Strong interpersonal and collaboration skills, with the ability to effectively communicate and work with internal teams and external business customers.
• Experience working with business customers, providing support, managing relationships, and gathering feedback for product improvements.
• A proactive mindset, with the ability to take ownership of tasks and seek opportunities for process improvement.
• Adaptability, flexibility, and willingness to learn and take on new challenges in a fast-paced startup environment.

Our Cultures and Values:

• Customer Obsession: Obsessed with our customers’ and their patients’ pain points. Everyone is customer service and customer support. We believe that amazing products stem from deep-rooted understanding of customer pains and building solutions to address them.
• High velocity: thrive in high-velocity environments where you learn fast, operate light-speed and execute with a very high bar & with bias towards actions. Be hungry, curious and continue to push the limits. It’s less about where you’re at, more about where you can be & how fast you can get there!
• Empathy factor: Empathizing with those around you, whether it’d be customers, partners, teammates or others. Have genuine interests in the lives of others and how what we do can affect everyone around us.
• Entrepreneurial mindset: founder-mentality, crave ownership and high accountability. Embrace the chaos and be comfortable with uncertainty and ambiguity.
• Transparency: no BS, no politics. We’re incredibly flat, tight-knit. Always embrace clarity and openness.