We’re Will and Todd 👋 and we’re building the first customer support outsourcing option for travel and transport companies that doesn’t rely on humans. Instead of massive offshore teams, Humoniq runs on AI agents delivering faster, cheaper, more helpful service.

We previously built Flightfox (YC S12) where we grew revenue to over $22M annually, and ran support operations handling millions of customer interactions. That experience showed us how easily traditional outsourcing breaks under the pressure of travel’s unique demands, and gave us the conviction that AI is the only way to build something better.

https://youtu.be/Fzlotm1gQzw

❌ The Problem:

Travel and transport companies spend billions on outsourced customer support, and the experience for travelers is among the worst of any industry. Long waits and frustrating conversations with agents who are underpaid, poorly trained, and burned out by repetitive work are the norm. These failures aren’t accidents, they are the predictable outcome of how the system is built.

Traditional business process outsourcing companies (BPOs) are designed to handle high-volume, repetitive work at lower cost than hiring a fully in-house team, but the tradeoffs in customer experience are steep. The model relies on large pools of low-wage, undertrained workers, and gaps in language or cultural context make interactions slower and less effective. For travelers, that means slow, inconsistent support and unresolved problems. For travel companies, it means unhappy customers.

✅ The Solution:

We’re replacing the old outsourcing model. Instead of relying on massive teams of low-wage human workers, we rely on voice and text AI agents that scale instantly, operate around the clock, and deliver consistent service every time.

Our AI contact center covers both front-office support, for example, airlines handling flight changes, seat requests, or baggage questions, and also back-office tasks such as processing ticket exchanges, issuing refunds, and updating reservations. By automating both the customer conversations and the follow-up tasks, requests are resolved quickly and without handoffs.

For travelers, this means getting help right away and leaving with a resolution instead of frustration. For travel companies, it means keeping the efficiencies of outsourcing while finally delivering the level of service that makes customers happy.

🙏 Our Ask:

Outsourcing is broken. It’s time to rebuild it with AI. If you know leaders at airlines, travel agencies, travel management companies, or large transport providers who care about customer experience, we’d love to chat. And if you’re an investor who wants to be part of replacing the old model, now’s the time.

Email: founders@humoniq.ai