Inkeep

Hi everyone, we’re Nick and Robert - co-founders of Inkeep.

TL;DR

As founders, we know that fast, quality support helps great products stand out.

Inkeep accelerates every step of support with:

🔍 An AI assistant for end-users

🎧 A copilot for support teams

📚 Tools to fix content gaps

Inkeep works with any docs or support platform; see our showcase for examples.

Problem: today’s tools focus too much on automation

Users of modern products expect two things:

(1) great self-serve experiences

(2) fast human help when they need it

AI support solutions often forget about this and end up feeling like a barrier to getting “real” help.

Solution - AI that builds trust

Our approach is simple: build practical tools for every step of the support process with the end-user as the #1 priority.

Assistant for users

Inkeep taps into your docs, help center, and other content to provide direct answers to user questions. Our assistant cites its sources, admits when it doesn’t know, and hands off to your support channels.

Copilot for support teams

When your support team needs to step in, our CX copilot:

✍️ Drafts detailed answers

🔗 Links to relevant docs and past tickets

⚡ Summarizes long tickets

🔔 Suggests to-dos and next steps

Demo:

Tools to fix content gaps

The #1 way to improve support over time is to improve your content (or product).
Inkeep helps close that loop with:

1. AI reports that pinpoint and prioritize gaps in your content.
2. A Ticket to FAQ tool to create new content from closed tickets.

🙏 Our Ask

• Want to try an AI assistant powered by your content? Get a self-serve demo.
• Thinking about adding AI to your entire support workflow? Schedule a call.

Socials: LinkedIn, 𝕏.