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AI support you can trust.

Inkeep provides all the AI tools teams need to scale support: an assistant for users, a copilot for support teams, and an AI writer to identify and fix content gaps. Teams like Anthropic, Pinecone, and Postman trust Inkeep to help their users find what they need and get quick human support when they need it. Inkeep "just works" with your setup - ingest any source, add to any support or docs platform, or use our APIs to automate your support workflows and create custom experiences.

Jobs at Inkeep

New York, NY, US / San Francisco, CA, US
$100K - $140K
0.10% - 0.50%
Any (new grads ok)
New York, NY, US / San Francisco, CA, US
$100K - $180K
0.20% - 1.00%
Any (new grads ok)
Inkeep
Founded:2023
Team Size:9
Location:San Francisco
Group Partner:Michael Seibel

Active Founders

Nick Gomez, Founder

Nick is cofounder and CEO of Inkeep. He previously led devex for a team at Microsoft, focusing on self-serve developer experiences for adding authentication to apps. He studied Business & CS at MIT. Beyond Inkeep, Nick enjoys photography and hiking.
Nick Gomez
Nick Gomez
Inkeep

Robert Tran, Founder

Robert Tran is a cofounder of inkeep. He studied CS & Math at MIT and has an extensive background in tech, including working with government, political organizations, financial firms, and logistics companies. Previously, Robert was an early employee then Head of Engineering at illumis — building software to aggregate thousands of public data sources that are locked in silos. illumis was acquired by ComplySci. Outside of inkeep, Robert is passionate about film & writing.
Robert Tran
Robert Tran
Inkeep

Company Launches

Hi everyone, we’re Nick and Robert - co-founders of Inkeep.

TL;DR

As founders, we know that fast, quality support helps great products stand out.

Inkeep accelerates every step of support with:

🔍 An AI assistant for end-users

🎧 A copilot for support teams

📚 Tools to fix content gaps

Inkeep works with any docs or support platform; see our showcase for examples.

Problem: today’s tools focus too much on automation

Users of modern products expect two things:

(1) great self-serve experiences

(2) fast human help when they need it

AI support solutions often forget about this and end up feeling like a barrier to getting “real” help.

Solution - AI that builds trust

Our approach is simple: build practical tools for every step of the support process with the end-user as the #1 priority.

Assistant for users

Inkeep taps into your docs, help center, and other content to provide direct answers to user questions. Our assistant cites its sources, admits when it doesn’t know, and hands off to your support channels.

Copilot for support teams

When your support team needs to step in, our CX copilot:

✍️ Drafts detailed answers

🔗 Links to relevant docs and past tickets

⚡ Summarizes long tickets

🔔 Suggests to-dos and next steps

Demo:

Tools to fix content gaps

The #1 way to improve support over time is to improve your content (or product).
Inkeep helps close that loop with:

  1. AI reports that pinpoint and prioritize gaps in your content.
  2. A Ticket to FAQ tool to create new content from closed tickets.

🙏 Our Ask

  • Want to try an AI assistant powered by your content? Get a self-serve demo.
  • Thinking about adding AI to your entire support workflow? Schedule a call.

Socials: LinkedIn, 𝕏.

Other Company Launches

Inkeep - Conversational search for your developer product 💬🔍

Help developers do more with your product, faster.
Read Launch ›

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