Solution Engineer - Post-Sales

The team and your role

• As part of our growth, we're hiring for someone to lead our post-sales customer experience, overseeing the implementation of our product, the day-to-day run, and the potential account expansion. Our customer base include software, fintech and infrastructure companies mainly based in Europe and the US, such as Mistral.ai, Together.ai, Swan.io.

• This role is based either in-office in Paris in our gorgeous new office in the 10th arrondissement, and/or remote in a timezone that is +2/-2h from CET. Any application outside these criteria will unfortunately be automatically archived.

• We're a team of 12 today and will be a team of 20 in the upcoming months, and we're all about Customer Experience, Product, and Open Source.

Your role includes:

• Deeply understand the customer, their business objectives, their workflows, and their goals to demonstrate value as effectively as possible
• Utilize deep technical expertise to drive and project manage customer implementations from end to end
• Deliver excellent customer experience throughout the implementation project by providing consistent, clear communication across multiple stakeholders
• Distinguish between “must-have” and “nice-to-have” requirements and feedback from the customer throughout implementation
• Make sense of ambiguous and/or complicated business requirements and translate them for a variety of audiences
• Document the Implementation project plan for internal and external understanding. Define project milestones and meet them; clearly communicate dependencies and ownership (status updates to the various audiences, clear priorities set internally and externally)
• Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, internal backlogs; escalate appropriately to internal and/or customer executives
• Build trust, understanding and influence with members of technical and operations teams who contribute to the implementation and then use our product
• Leverage these "live" cases to build a repeatable playbook (e.g., learnings, frameworks, best practices) to support our growth

The person we are looking for

• 3+ prior experience in Technical Project Management, Sales/Success/Solution Engineers, or other Customer-facing roles with Mid-Market or Enterprise business customers
• A technical software engineering background by training
• A passion for the preciseness required when scoping an implementation or migration, while thriving on leading negotiations: with strategic thinking, patience and emotional intelligence. Untangling complex and ambiguous cross functional projects will be the day to day job.
• Comfortable holding others accountable to tasks and deadlines
• Ownership mentality and initiative - if you see something needs to be done, go do it!

Enthusiastic about learning technicalities of domain-specific concepts such as billing, payments, integrations, even ingestions, open-source.

Competitive package including equity ; Remote-friendly ; Regular workations, usually by the ☀️🌊🏄‍♀️

About the interview

• 20-min first call
• Technical case or pairing
• Review of the case with the team
• Offer

What we commit to:

• Your time is precious, and we'll do our very best to be time-conscious with yours.
• If you're open to it, we commit to give you the most constructive feedback as possible on your case, as we are aware it's quite an investment of time on your side.
• We approach recruiting as a 2-way street, we make offers when we have a strong conviction on the mutual fit: in terms of skills, mindset, cultural fit.

Learn more how we think and work

• Open-source does not win by being cheaper
• Post-mortem of our 1st YC startup: a Reverse ETL
• How soon should you have a design system?
• How we ship fast: our framework