MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen
I've spent my career at the intersection of analytics and the call center. After studying math at Berkeley, I spent 4 years as a consultant, advising some of the world's largest call centers on operational optimization. After business school at Stanford, I spent 7 years as an Investment Banker covering the call center software landscape. Now, as CEO and Co-founder of MosaicVoice, my team and I are working to empower call centers and their employees with the use of Conversational Intelligence.