Hey everyone 👋

We’re Noah, Jeffrey, and Aldrin - Co-founders of Pollen.

TL;DR: Pollen monitors every customer account 24/7 with AI agents that catch churn, spot upsells, and tell your team exactly what to do next.

• Connects to your stack - email, support tickets, product usage, CRM, and external news feed into one unified view of account health
• AI agents watch every account - detecting churn risks and upsell opportunities as they emerge
• Tells you exactly what to do - prioritized list of accounts and suggested actions with context
• Act without leaving Pollen - draft emails, prep QBR decks, build renewal strategies, or chat with Pollen to get instant answers across your entire book of business

The Ask: Know a Founder, CS leader, or Head of Revenue who's scaling their team and losing sleep over churn?
Introduce them to us! Reach out directly: founders@pollen.cx / book a demo here.

https://youtu.be/RsvdT5sXEvY

❌ The Problem

Companies invest millions acquiring customers, but the customer success teams responsible for retaining and growing them are stretched thin - managing 40+ accounts each, piecing together signals across 5+ sources. Churn risks go unnoticed, and expansion opportunities are left on the table.

Our team spent months shadowing CSMs, sitting in on QBRs, and studying how accounts slip through the cracks.

The same patterns kept showing up:

• Watching healthy-looking accounts churn because no one caught the warning signs in time
• Spending hours prepping QBRs with stale data pulled from five different tools
• Hiring more CSMs as the only way to maintain coverage
• Knowing the signals existed, just not having the bandwidth to act on them

Why hasn't this been solved?

Because existing CS platforms are dashboards, not teammates. They organize data but still depend entirely on humans to monitor, interpret, and act across every account. The industry's answer to more customers has always been more headcount, which doesn't scale.

✅ Our Solution

Pollen gives every customer account its own AI agent. We connect to your email, support tickets, product usage data, and external news to detect real churn and upsell signals.

Then, Pollen flags exactly which accounts need attention today, why, and what to do next. Need to send a re-engagement email? Pollen drafts it. Prepping for a QBR? Pollen builds the deck. Wondering which accounts are most at risk this quarter? Just ask.

No more busy work or scaling headcount just to keep relationships alive. Pollen’s goal is to make every customer feel like they're your first.

We're already monitoring accounts for companies that are scaling their CS motion with Pollen. We've caught usage dips, support ticket sentiment shifts, and even expansion signals like new office openings. These were all signals the CS teams didn't have the bandwidth to find.

👬 The Team

We're Noah (Berkeley CS), Jeff (Berkeley EECS), and Aldrin (Berkeley CS), a team of college friends and founders who've been shipping products together for 4 years, now building the agentic platform for customer success.