Hey everyone 👋

We're Alex, Land, and Rajit - co-founders of Prism.

TL;DR:

Prism is an AI that watches session replays and tells developers what to fix.

https://youtu.be/xmvlRom8BNA

Problem

At Rajit’s previous company, they built a new onboarding flow, set up a dashboard to analyze it, and realized that it was broken. The problem was that this realization came four months later.

This is the core insight that led us to start Prism.

Existing product analytics solutions are inflexible. They require comprehensive instrumentation and break every time an engineer adds a new flow or modifies an existing one.

With Prism, developers get insight into what's broken on day one. No event-tracking necessary.

Solution

Prism uses vision models to watch session replays and identify friction. For our customers, it's like having a support engineer sit with every one of their users.

People get value from Prism in one of two ways.

1. Semantic search

Rather than watching hundreds of hours of session replays, developers can ask “what are the main pain points users are experiencing?”

2. Insight generation

Prism identifies what the issue is, who’s experiencing it, and what a developer can do to resolve it.

One more thing...

While building software may be increasingly commoditized, we believe that the relationship people have with their users will never be. Prism is an AI that enables our customers to know their users better than they know themselves.

If you want to become customer-obsessed, you can get started at prismreplay.com.

You can also book a demo to chat with us at cal.com/team/prismai/demo.