Intelligent Customer Implementation Platform for B2B
Hey YC! We’re Jai & Aditya - co-founders of Sero.
TL;DR
Sero is an all-in-one platform purpose-built for B2B implementation & professional services teams. Our AI agents help you launch customers faster, more consistently and more efficiently.
❌ The problem
Before Sero, we built a workflow automation platform for customer success teams. Our main learning: ~40% of customer churn is caused by poor implementations. Yet, implementation is still the most broken function in the B2B SaaS GTM stack. And it’s getting worse:
- AI-native platforms are rapidly replacing legacy enterprise software → the # of implementations is exploding
- AI agent deployments require deep collaboration with customers → implementations need to be customer facing
- Every company is shipping features faster → implementations are getting more complex
👁️ What it looks like today
While sales has a CRM, support has a helpdesk and customer success has a CSP, implementation teams are still onboarding customers using generic project management tools and spreadsheets that are siloed. The result?
- Onboarding processes aren’t repeatable
- Customers don’t know where implementations stand
- Teams are spending 6+ hours a week manually chasing customers
- Go-live delays are getting caught too late
As companies scale, teams are spread thin, implementation quality drops further, and churn increases rapidly.
💡 How Sero fixes this
Sero is the system-of-action for implementation teams, supercharged by agents:
- Project Execution: Adaptive templates turn customer requirements into tailored project plans, so every implementation starts perfectly. Agents keep tasks on track and flag at-risk projects before it's too late.
- Customer Collaboration: A branded customer portal replaces messy email threads. Our accountability agent chases customers for you, so nothing stalls.
- Resourcing & Utilization: Forecast team capacity against future demand to stay ahead of staffing gaps. AI categorization makes time tracking instant.
The result: Sero makes implementation a competitive advantage - accelerating time-to-value, delighting customers, and driving retention.
🙏🏻 Our ask
Sero is growing fast. Two ways you can help:
- If you're scaling and feeling the pain of implementations, whether it's go-live delays, chasing customers, or inconsistent onboarding, let’s chat! You can book a call here: https://cal.com/jai-thirani-xcyalr/sero-demo.
- If you know any implementation, onboarding or professional services leaders — we'd really appreciate an intro. You can email me at jai@sero.so with their details and I’ll send across an email that’s easy to forward!
