Trellis: Autonomous Agents for Short Term Rentals

Autonomous Agents for Short Term Rentals

Short-term rental operators suffer from diseconomies of scale. As listing count grows, operational complexity increases exponentially, managers lose control, reviews drop, and so do rates and homeowner retention. Most are stuck between 10 and 50 listings, using 5 to 10 different software tools, none flexible enough for their needs. There is no unified data layer of their company. They navigate in the dark, reacting to problems rather than delivering hospitality. Trellis unifies everything into one platform, giving AI agents complete context over operations (communications, tasks, workforce, smart homes, bookings, accounting, revenue management) so they can orchestrate work end to end. We believe software is being commoditized. We reached feature parity with competitors in two weeks. If agents can build software that fast, then every SaaS product becomes a software builder. The vendor provides the trellis: the fixed infrastructure. The AI grows the vines: dynamic features, workflows, and interfaces that adapt to each customer. No more adapting to the tool. The tool adapts to you. But the real value is not in what the agent does for one company. It is in what it learns across all of them. Every workflow that works, every SOP that survives contact with guests, every resolution pattern that prevents a bad review feeds back into the network. The agent shares best practices, battle proven SOPs, and guest intelligence across companies. This creates a network of property management brands where the experience is designed by humans and ensured by software. Quality becomes predictable. Scale becomes unlimited. Hospitality is no longer a people problem, it is a software problem. Airbnb built the marketplace. We are building the machine that runs it.

Active Founders

Lodovico Benvenuti

Founder

Hi, I’m Lodo. I believe the next decade of software belongs to systems that grow around you, not tools you adapt to. Static SaaS is dying. The future is AI-native software that learns, builds, and evolves with every customer. I’m building that future for hospitality with Trellis: an AI-native operating system that learns how each operator runs, then builds the workflows and nterfaces needed to execute the business. We don't sell software with AI, we sell AI that builds your software

Lodovico Benvenuti

Founder

Hi, I’m Lodo. I believe the next decade of software belongs to systems that grow around you, not tools you adapt to. Static SaaS is dying. The future is AI-native software that learns, builds, and evolves with every customer. I’m building that future for hospitality with Trellis: an AI-native operating system that learns how each operator runs, then builds the workflows and nterfaces needed to execute the business. We don't sell software with AI, we sell AI that builds your software

Jan Sahagun

Founder

Heyyy, I am Jan and with my AI genius co-founder Lodo we're building the future of hospitality tech. SaaS is dead so we're giving Property Managers a digital copy of their company that builds and runs itself.

Jan Sahagun

Founder

Heyyy, I am Jan and with my AI genius co-founder Lodo we're building the future of hospitality tech. SaaS is dead so we're giving Property Managers a digital copy of their company that builds and runs itself.

Company Launches

Trellis: Autonomous Agents for Short Term Rentals

See original launch post

Hi, we’re Lodovico Benvenuti and Jan Sahagun, and we’re building Trellis, AI agents that run operations for short-term rental property managers.

Our Launch Video: https://www.youtube.com/watch?v=Zki0_icE3Xw

The problem

Short-term rental operations break as companies scale.

As you add listings, coordination explodes across guest messaging, cleaning, maintenance, and homeowners. Work ends up spread across 5 to 10 disconnected tools, duck-taped together by burnt-out teams, constantly firefighting issues, with information inevitably falling through the cracks.

Quality drops, reviews follow, and growth stalls.

This is because managing a property is complex. Let’s say the guest calls about a broken shower. The operator has to identify the reservation in the PMS, search a separate knowledge base for context, collect photos, and create a task in another system.

Then check a workforce tool for availability, reprioritize tasks, dispatch a technician, follow up with the guest, and later log costs, update accounting, and notify the homeowner. All this across 5-10 systems of record.

The core issue is simple: no software has full operation context to control operations end to end.

What we built

Trellis provides AI agents that run operations across the entire stack.

The agent communicates with guests, dispatches and coordinates cleaners and maintenance, files claims and costs, and follows up until issues are fully resolved.

It connects to PMSs, messaging channels, and internal tools, but more importantly, it maintains full operational context: who the guest is, what property they’re in, what the issue is, what’s already been tried, who is available, what tasks are in progress, and what needs to happen next.

Instead of passing information between tools, the agent owns the entire workflow from first message to resolution and reporting.

When agents take over operations, execution becomes consistent and verifiable. That shifts control of the guest experience from marketplaces back to operators, who can now deliver reliable service at scale, build real brands, and own demand.

Our background

Before Trellis, Lodo built AI customer service agents for short-term rentals at Conduit (YC W24). He also scaled a property management company to ~$2M revenue and 150+ listings. With trellis we are now running their operations with 1 person.

Jan spent years in the trenches of the STR industry: leading early sales at multiple AI tools for property managers, building an STR tech media platform (STR Tech Report), consulting across the space, attending 20+ industry events, and speaking with thousands of property managers along the way. That journey earned him deep trust and relationships throughout the STR world.

If you run a property management company, we’d love to show you Trellis.

uploaded image