We automate the 1B+ phone calls and emails that keep freight moving
FleetWorks helps freight operators focus on high-value work by automating routine calls and emails. Our AI-powered platform can leverage email or use a human-like voice to make tracking calls, cover loads, and reschedule appointments.
Hi everyone, we are Paul and Quang - we’re on a mission to help freight brokers and forwarders become more efficient
Getting freight from point A to point B is still largely handled by humans. Digitized brokers have driven automation, but most day-to-day operations are still handled over phone and email between millions of humans around the world. Given this overhead, freight brokerages operate on low single-digit margins.
Three roles in a freight brokerage spend a significant part of their day on repetitive tasks:
To illustrate this from a trucking company point of view, below is a short video that shows a dispatcher calling various brokers:
FleetWorks sits alongside a broker’s phone, email, and transportation management system (TMS). Calls and emails can be triggered automatically or manually, and relevant information is automatically pushed to the TMS or email for operators to take action.
FleetWorks can automatically
There are 150 large brokers in the U.S. (>$100M gross revenue) and they are taking share from small brokers. These brokers alone spend $11B on operational headcount and 70% of headcount is involved in repetitive work.
These operators conduct 1 billion phone calls per year to manage load execution. Today, these calls cost $5-15 depending on complexity. At a rate of $1 per successful call (10x cheaper than the status quo), we believe our near-term market opportunity is $1B.
Given the $11B of spend on operational headcount, FleetWorks provides significant margin expansion for our customers.
If you or anyone you know works in freight transportation, drop us a note at email@example.com. We’d love to learn more about the operation!