FleetWorks automates the 2B phone calls and emails that the freight industry makes every year. We use voice synthesis, generative AI, and integrations with logistics systems to solve the largest cost in this industry - people. When Uber Freight needs to ship a truckload of Coca-Cola going from Phoenix to Bentonville. They can use FleetWorks to call the driver to get an ETA, alert the receiver and shipper that the driver is running late, and reschedule the appointment - all with automated text messages, phone calls, and emails.
Automating the manual parts of logistics management. Previously PM at Uber Freight where I led the tech teams managing carrier quality.
Prior to FleetWorks, worked on moonshot projects at Airbnb. In parallel, cofounded an AI NFT company in 2021. Our team used LLMs and GANs to create & drop art on the blockchain.
TL;DR:
FleetWorks helps freight operators focus on high-value work by automating routine calls and emails. Our AI-powered platform can leverage email or use a human-like voice to make tracking calls, cover loads, and reschedule appointments.
Hi everyone, we are Paul and Quang - we’re on a mission to help freight brokers and forwarders become more efficient
Getting freight from point A to point B is still largely handled by humans. Digitized brokers have driven automation, but most day-to-day operations are still handled over phone and email between millions of humans around the world. Given this overhead, freight brokerages operate on low single-digit margins.
Three roles in a freight brokerage spend a significant part of their day on repetitive tasks:
To illustrate this from a trucking company point of view, below is a short video that shows a dispatcher calling various brokers:
FleetWorks sits alongside a broker’s phone, email, and transportation management system (TMS). Calls and emails can be triggered automatically or manually, and relevant information is automatically pushed to the TMS or email for operators to take action.
FleetWorks can automatically
There are 150 large brokers in the U.S. (>$100M gross revenue) and they are taking share from small brokers. These brokers alone spend $11B on operational headcount and 70% of headcount is involved in repetitive work.
These operators conduct 1 billion phone calls per year to manage load execution. Today, these calls cost $5-15 depending on complexity. At a rate of $1 per successful call (10x cheaper than the status quo), we believe our near-term market opportunity is $1B.
Given the $11B of spend on operational headcount, FleetWorks provides significant margin expansion for our customers.
If you or anyone you know works in freight transportation, drop us a note at founders@fleetworks.ai. We’d love to learn more about the operation!