Cignara (YC P26) automates sales and customer support for large B2C enterprises across voice and chat.

Product video: https://youtu.be/eBVqdW-yJ7I

Most chatbots stop at answering FAQs. They can handle simple questions, but they do not understand customer profiles, follow complex enterprise policies, execute workflows, or recognize when a support call is really a retention or upsell moment.

Cignara is building AI agents that do exactly that: they handle phone and chat conversations end to end, with governed, verifiable, policy-bound actions grounded in a company's knowledge base and workflows. The same AI brain can also be used as a real-time copilot for human support agents, helping them respond faster and better.

Founded by two-time YC founder Nalin Gupta, Cignara is trusted by Fortune 500 companies like LG to modernize customer interactions at scale.