Duckie
AI technical support engineer that handles tickets.
Duckie is an AI technical support engineer that reduces unnecessary ticket escalations by troubleshooting tricky technical issues and suggesting resolutions. It sits in your support channel, answers technical questions, troubleshoots technical issues, and intelligently triages and escalates to dev teams. 1. Who are using Duckie: tier 2 technical support teams 2. Flexible integrations with knowledge sources (Slack, Jira, Google docs, Confluence, Sentry, Github, and beyond!) 3. Takes <5 mins to onboard
Active Founders
Valerie Li
Cofounder and CEO of Duckie. Prior to Duckie, she has been a senior engineer for 6+ years with expertise in infrastructure. She was a tech lead at Netflix for 3 years, where she led the subscriber growth project that stopped password sharing, which added 8m new subscribers and $200m in revenue (and saved the company's stock price). Before that she was an engineer at LinkedIn, and got her Computer Science degree from USC.
Joel Ritossa
Co-founder and CTO at Duckie. Former AI Software Engineer at C3 AI, built Enterprise AI solutions. Princeton CS Class of 2020. Solving technical support with Valerie Li.
Company Launches
Quack! We are Valerie and Joel, and we are happy to introduce Duckie, an AI technical support assistant that helps teams resolve issues in minutes.
Problem - Too many support requests, too little time.
Resolving technical issues takes a lot of time, and they are often time-sensitive. Most issues can be solved with better knowledge-sharing. So much relevant information is in your team’s knowledge base, but it’s tough to find.
- A lot of important information is tribal knowledge stuck in a teammate’s head.
- Written knowledge is still siloed and scattered across Slack, Jira, docs, everywhere!
- Once you find the docs, they’re always out of date (who likes writing documentation??).
Solution
Duckie connects to your team’s knowledge sources (i.e. Slack, Jira, Confluence, Sentry, etc) to find relevant information and generate issue resolutions in minutes while writing back to your documentation to keep the knowledge base up-to-date.
Is your customer getting an error message while OAuthing into your product? Duckie’s there to help. Your user is facing an issue using your API? Duckie can handle that. Your new engineer is having trouble setting up a local environment? Leave it to Duckie!
Instantly understand your issue and how to resolve it
When a new issue comes up in your support channel, Duckie responds in the thread with where to look and how to resolve it, with reference sources.
Conversational copilot to investigate with you
Have follow-up questions? Instead of waiting for hours for human responses, Duckie responds instantly and gets you unblocked ASAP.
Keep your documentation up-to-date automatically
Duckie keeps your team’s documentation up-to-date with learning picked up during issue resolution. Duckie also handles post-mortems, status updates, and more.
Our Ask
- Book a demo with us to get Duckie live in your channel!
- Questions, thoughts, feedback, or want a Duckie swag? Email us at founders@duckie.ai!