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Kiosk

WhatsApp Marketing for E-commerce

At Kiosk, we help companies engage with their customers on their preferred app, WhatsApp. In short, we blend AI agents and traditional marketing tools (Campaigns, Workflows) to generate personalised conversations at scale. Think of us like the MailChimp for WhatsApp, with a conversational AI twist 💬 While WhatsApp is a key revenue driver in markets like India, its vast potential in Europe and Emerging Markets is still largely untapped!

Kiosk
Founded:2023
Team Size:5
Location:Paris, France
Group Partner:Nicolas Dessaigne

Active Founders

Paul Lafforgue

Spent 2 years in the WhatsApp team before launching Kiosk. Prior experience at Meta and McKinsey, and graduated from Ecole polytechnique and HEC Paris. I like to build great products with ambitious teams, and kite surfing for some adventure!

Paul Lafforgue
Paul Lafforgue
Kiosk

Thomas Sohet

Former CTO of Yago.be with 5+ years in tech leadership. Expert in web product development and scaling startups. Passionate about leveraging technology to solve real-world problems with smart and ambitious people. Outside of work, I enjoy sport adventures and expeditions of all sorts.

Thomas Sohet
Thomas Sohet
Kiosk

Company Launches

TL;DR:

Kiosk helps companies engage with their customers on their preferred app, WhatsApp. To do so, we blend AI agents and traditional marketing tools (Campaigns, Workflows) to generate personalised conversations at scale.

Think of us like the MailChimp for WhatsApp, with a conversational AI twist.

Hi friends! We are Paul and Thomas, the founders behind Kiosk.

We connected at Hexa, the Startup Studio behind Front and Aircall, around the vision that we could greatly improve communication between people and businesses using WhatsApp and AI. Tom felt this problem at Yago, where he was CTO, and I saw WhatsApp's potential while working there.

Context

With >2.5 billion MAU, WhatsApp is an unmatched channel for brands to cultivate authentic and interactive relationships with customers. It combines the rich content of email (media, CTAs) with the open rates of SMS (>95%) in an interactive format!

And the best is yet to come for businesses - with native payments and in-chat apps, it’s quickly evolving to become the strongest customer engagement channel out there.

We believe brands can finally offer an amazing customer experience, where they can:

  1. Push personalised and interactive content (thanks to WhatsApp)
  2. Answer any question on the product, the brand, or their space, 24/7 in any language (thanks to AI)

Our Solution

Most companies building on the WhatsApp Business API are complex, omnichannel connectors (think Twillio, Vonage, and GupShup…).

There are few options available for SMBs and Mid-Market companies wanting an easy solution to engage with their customers at scale. We are building an all-in-one WhatsApp solution and our vision relies on:

  1. Turn key solutions to connect with customers at scale, on WhatsApp (send campaigns, build automations, deploy your AI assistant)
  2. Tools to build and manage your audience (entry points, opt and opt-out management) and WhatsApp account.
  3. Integrations with business tools (CRM, E-commerce Platform, Helpdesk)

By focusing on WhatsApp, we will allow companies to create the best experience - with all WhatsApp native features - for their customers and grow their business.

There are multiple billion-dollar companies built on Email, SMS, and phone. We want to be the first one on top of WhatsApp because WhatsApp-enabled companies will win!

Build automations in Kiosk

Create an interactive WhatsApp automation, from scratch or a template.

Send an interactive campaign

Send an interactive WhatsApp campaign to any audience.

What we need

Please reach out to paul@kiosk.so if you know any CMO or Founder in a WhatsApp Market (EU, APAC, LATAM, MENA) working for:

  • a Shopify brand doing 1M+ GMV
  • a B2C company on HubSpot (Education, Finance, Real Estate, Healthcare…)

How we can help

If you need help integrating WhatsApp into your customer experience - for sales, support, or Marketing, and with or without Kiosk 😀 - please reach out!