tldr; We make it simple for claims teams to instantly draft, review, and send complex notices to insureds, claimants, and third parties (like attorneys). With GenAI draft generation, real-time collaborative editing, integrated review workflows, and omnichannel delivery, Kyber’s LetterGen is able to supercharge the process of creating claim denial, partial denial, and settlement notices for even the most complex claims. Book a demo on our website to learn more!

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Hi everyone! We’re Arvind, Sav, and Quentin from Kyber, and we’re on a mission to streamline the tedious process of creating complex notices for claims teams.

🧨 Problem: Regulated notices are tedious and high-risk.

For claims teams, state departments of insurance typically have very clear guidelines around the specific types of notices an insurer is supposed to provide to the parties involved. These include notices like claim acknowledgment, status updates, proactive reservations of rights, and finally, either a claim denial, partial denial, or settlement letter detailing what finally is or isn’t covered.

While that may seem straightforward, many organizations fail to meet these requirements as adjustors struggle to efficiently write notices up to the required quality bar. Numerous carriers we’ve talked to and currently work with have audited their claims organizations and found that their teams spend upwards of 30% of their working hours just handling these notices.

Why? Many times, these notices end up in a court of law where an unhappy claimant will sue the insurer, arguing that the notice was ambiguous.

🎉 Solution: One platform to consolidate, collaborate, and send notices.

Kyber’s LetterGen helps companies streamline their notice creation process, removing tedious overhead and minimizing risk from claimants suing companies for acting in bad faith.

Out of the box, Kyber’s LetterGen comes with:

• Automatic policy language extraction 🔍
• Personalized draft creation powered by GenAI 🤖
• Integrated review workflow ⭐
• Real-time collaborative editing and commenting 💬
• Full history and version tracking support 🕗
• Basic template creation and management 📄
• Progress tracking across your notice funnel 📊
• Pre-built integrations into claims systems and mailing systems ✉️

Our ask 🙏

• Connect us with Operations or Claims leaders at TPAs, Carriers, MGAs, or Reinsurers ➡️ sav@askkyber.com.
• If you or your organization operate in a regulated industry (Healthcare, Loans, Banking, Utilities, etc.) and are required to generate similar notices for third parties, we’d love to learn more ➡️ founders@askkyber.com