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AI Employees for Hotels

Riviera builds AI Employees for Hotels. Our first agent is a hotel phone receptionist that lets hotels spend less time answering phone calls and more time helping customers. Our system handles front-desk inquiries, in-room dining orders, and reservations. It answers every question instantly and in any language, 24/7. We are solving a problem that older phone systems and IVRs can't: customers hate not being able to talk to someone immediately, but most travel businesses can’t dedicate additional staff to manage phone lines. Voice AI has always seemed out of reach because the technology infrastructure in the travel industry is often fragmented, with reservation systems, loyalty programs, and in-house operations software that weren’t designed with voice AI in mind. Riviera addresses this by integrating seamlessly with existing software providers and using human-sounding voice models that are highly trained on data specific to each business type and department. Hotels spend hundreds of billions annually on staffing and risk losing potential revenue when phone lines are overwhelmed or callers hang up. By enabling them to handle unlimited calls, day or night, Riviera unlocks additional revenue and eases labor challenges.
Company Launches
Riviera: Multilingual AI Voice Agents For Hotels
See original launch post

TL;DR
Hotel guests hate not being able to talk to someone immediately, but hotels can’t afford more staff just to answer the phones. Riviera solves this with AI voice agents that provide 24/7 phone agents that speak any major language: answering guest questions, ordering room service, making reservations, and redirecting calls as needed.


The Problem

Hotels spend over 100 billion dollars per year on staffing. Front-desk staff spend valuable time on phones instead of handling high-touch guest services. Meanwhile, guests frustrated by long waits or old IVR menus often hang up, leading to lost revenue and poor reviews.

Our Solution

Riviera’s AI voice agents manage unlimited calls instantly. We integrate with property management systems, reservations, and ticketing software so guests can:

  • Get quick answers about hotel services and policies
  • Order in-room dining and other amenities
  • Check availability and make reservations

Riviera has a human-sounding voice model trained on each hotel’s unique data to understand it better than any staff member ever could.
https://www.youtube.com/watch?v=2YOSlMHVKOM&ab_channel=Riviera\


**Want to see a live demo or talk pilots?**

You can schedule a demo by visiting withriviera.com. Feel free to email me directly at shaun@withriviera.com.

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Riviera
Founded:2024
Batch:Winter 2025
Team Size:2
Status:
Active
Location:San Francisco
Primary Partner:Brad Flora
Founders