Turn your knowledgebase into AI chat, in 2 minutes
Resolve 70% of customer questions with your new AI teammate - helping you save costs, and keep your customer happy. Fini securely integrates with your knowledgebase, and gives you an AI agent, ready 24/7 to solve even the thorniest customer queries on Zendesk, Slack, Discord and more
Active Founders
Deepak Singla
Deepak Singla is the co-founder of Fini. Deepak leads Fini’s product strategy, and the mission to automate customer interactions for tech companies around the world. Originally from India, Deepak graduated from IIT Delhi where he received a Bachelor degree in Mechanical Engineering, and a minor degree in Business Management
Hakim K
Hakim is leading tech at Fini. Hakim has a background in software engineering and analytics across 4+ organizations and 10+ years of experience. Most recently at Uber, Hakim met Deepak. Originally from Sweden, Hakim graduated from École Polytechnique with a master's degree in Engineering Mathematics.
Company Launches
Fini helps companies collect, categorize and resolve customer interactions.
Hey all! We’re Deepak & Hakim, and we have worked on AI systems for customer interaction at companies like Uber, Accenture, and PwC.
We’ve seen companies in multiple sectors lose millions of dollars trying to solve various customer interactions manually through agents - spanning from healthcare claims for insurance companies to millions of customer inbound tickets for B2C enterprises.
At Fini we categorise and resolve all your customer inbounds in real-time across 50+ languages, and integrates with your CRM systems in less than a week.
Problem:
When a company tries to scale its operations, it often runs into the following roadblocks in terms of handling customer contact:
- Customer requests come from multiple channels (emails, CRM, typeform, chatbots, in-app)
- These requests are currently solved manually by agents. Actioning this feedback at scale is slow and expensive.
- Customer insights are not generated in real time
How can Fini help me?
We can help you to:
- Integrate channels into one overview: Collecting requests from across your systems.
- Product driven resolution: Our software redirects customers to self-serve product integrations to solve their issues without any human touch.
- Get real-time product insights: Dashboards tailored to your use-case precisely illuminating customer pain points.
Want us to help you? Email hello@usefini.com to get set up within a week!