Hi YC! I’m Bill from the ProhostAI team.

TL;DR: We're launching AI employees for property management and hospitality. They answer guests, take calls, coordinate cleanings, create tasks, build guidebooks, drive bookings, and help run operations — from one AI-native OS. 8,000+ properties on the platform today. Founded by a team from Airbnb, Dropbox, and Guesty (Harvard + Yale) — and we're property managers ourselves, running a $12M AUM portfolio. Backed by Y Combinator, Pear VC, and other investors. Try it →

The problem

Property management and hospitality teams still run operations through a tangled stack: inboxes, PMS tools, spreadsheets, phone calls, manual coordination, and a dozen point solutions that don't talk to each other.

The "AI" in this space today is mostly chatbots that answer guest messages. That's a feature, not a workforce.

What we built

ProhostAI's AI employees do real operational work — alongside the humans running the business. They can:

• Answer guests across Airbnb, Vrbo, Booking.com, SMS, WhatsApp, email — omnichannel and context-aware
• Take and place phone calls
• Create and assign tasks to teammates
• Coordinate cleaners and schedule turnovers
• Power guidebooks for properties and businesses
• Drive bookings and upsells
• Keep human teammates aligned across operations
• Run AI workflows across the operational lifecycle

One AI-native OS — built so human teams and AI employees can work side by side.

The AI employees available for hire:

Our AI employees are available across different professions:

• Gabby — Guest Experience Manager
• Claudia — Cleaning Manager
• Miles — Maintenance Manager
• Rex — Revenue Optimizer and PriceLabs auditor
• Owen — Owner Relations Manager
• Regina — Reputation Manager
• Grace — Guidebook Manager
• Finn — Finance Manager
• Quinn — Quality Inspector
• Gina — General Manager
• Vera — Virtual Assistant

Hire the ones you need; add more as you scale.

MCP — bring your own agents

We ship an MCP (Model Context Protocol) server, so other AI agents — Claude, ChatGPT, custom in-house agents — can collaborate directly with the ProhostAI AI employees. If you've already built AI workflows, plug them in instead of starting over.

Why now

The next generation of hospitality companies will be run by human teams working side by side with AI employees. We're starting with short-term rentals because the work is high-volume, repetitive, and deeply operational — exactly where AI teammates make an immediate difference.

From there: vacation rental managers, boutique hotels, broader hospitality and property operations.

Traction

ProhostAI now supports 8,000+ properties on the platform, including paid customers and operators using our feature-rich free plan. Founded by a team from Airbnb, Dropbox, and Guesty (Harvard + Yale alumni) — and we're property managers ourselves, running a $12M AUM short-term rental portfolio. We use ProhostAI every day. Backed by Y Combinator, Pear VC, and other investors.

Our backstory

We've been deep in this space and have watched operators copy-paste the same messages thousands of times, miss calls overnight, lose cleanings to chaos, and string together five tools to do what one OS should handle. We built ProhostAI to make AI employees the new labor layer for hospitality — not another dashboard, not another inbox.

Our ask

• If you run STR, vacation rentals, or hospitality ops — connect Airbnb or your PMS and your first AI employee can start helping in minutes: prohost.ai/ai-employees
• If you know property managers, hosts, or hospitality teams who'd benefit — please share or intro
• If you want to chat — DM me on Bookface or email bill@prohost.ai
• For press/media: press kit (logos, screenshots, GIFs)

Thanks YC 🚀

— Bill & the ProhostAI team