TL;DR: Redapto is building self-improving systems for Customer Support Teams which improves CSAT and NRR, and drives more repeat purchases and referrals.

https://youtu.be/spM9I6X8YAI

The Problem:

• 33% of customers churn after one bad support experience
• Most QA teams review less than 5% of conversations, missing SOP gaps, and hallucinations
• Product velocity slows down because reps are not trained fast enough and knowledge bases fall behind
• Outdated sources lead to bad answers that frustrate customers and erode trust

The Solution:

Redapto runs checks on 100% of your interactions across chat, voice, and email allowing you to:

• Detect quality issues, hallucinations, and knowledge gaps in real time
• Include custom evals tailored to your brand tone, policies, compliance rules, and business goals
• Automatically design training materials, update SOPs, and knowledge bases, keeping your team on the same page
• Run agent simulations to test teams and humans before launch

About Us:

We first met while working together in a research lab fine-tuning NLP models before LLMs went mainstream, and since then, we have published papers at top conferences.

At Coinbase, Anirudh built internal agent infrastructure, with some automations now saving over $2.5M per year. Cheril worked on fine-tuning, model compression, and distillation at Adobe and Amazon Science, saving over $1M and improving system latency by 20×.

Next Step:

If CSAT or retention is slipping, Redapto helps you turn support into a growth engine.

We’re partnering with COOs and leaders in Customer Support, Experience, and Operations at:

• E-commerce companies
• Fintech companies
• Marketplaces and platforms (delivery, travel, or on-demand)

Book a demo at redapto.com to see how you can boost NRR and unlock millions in repeat revenue.