👋 We are Yuma (YC W23), the AI agent layer for commerce CX. We started building on OpenAI's Davinci model in late 2022 and have processed millions of customer conversations for 100+ commerce brands since.

Today we are launching Ask Yuma. Think Claude Code, but for your entire CX operation. A conversational AI built into every page of the Yuma dashboard.

Demo video:

https://youtu.be/qqc3XGCEHAc?si=8X4Lx4DatRe1fJMX

Ask Yuma knows your entire support operation: tickets, automations, knowledge base, metrics, integrations, brand voice. You tell it what you want in plain English. It does the work.

Why we built it

Since 2023, Yuma has automated millions of customer interactions for commerce brands. Our best merchants automate 93% of their customer conversations. The automation works.

But configuring it was still painful. Merchants had SOPs in Google Docs they couldn't turn into live automations without our help. They wanted to investigate why a ticket was handled wrong but had to file a request and wait. They knew there were more tickets to automate but finding them meant hours of manual digging.

The dependency on our team was the bottleneck. So we built Ask Yuma: one conversational interface that puts all of that in the merchant's hands, with our team still there when they need us.

What it does

Build automations from documents: Upload any SOP or process doc. Ask Yuma reads it, asks clarifying questions, generates a visual flowchart, and produces a complete automation ready to go live. What used to take days takes 1 conversation.

Find automation opportunities: Ask Yuma analyzes your escalated tickets, ranks recommendations by impact, and links to real examples so you can verify before acting.

Diagnose issues: Ask "why was this ticket handled wrong?" Ask Yuma traces the root cause through your configuration and tells you what to change.

Generate reports: Ask for a report of every product defect reported this week. Ask Yuma searches thousands of tickets, pulls the images, and generates a PDF you can share with your exec team or manufacturer.

Monitor performance: Track automation rate, CSAT trends, unusual spikes, and compare time periods in plain English. No dashboards to build.

It doesn't stop there. Ask Yuma finds what's broken, proposes a plan, gets your approval, implements the fix, tests it in a sandbox, and verifies it worked.

In just 1 week of internal release, Ask Yuma has seen 60% adoption among existing merchants.

Looking for

Commerce brands running support automation that want to move faster without the manual work. We will connect Ask Yuma and help you find automation opportunities on day one. Reach out to Guillaume (founder) at g-social-ai-launch@yuma.ai.

What else does Yuma do

Yuma is a full AI agent infrastructure for commerce brands. Beyond Ask Yuma, we offer autonomous support agents, a sales AI widget for product pages, social media comment automation, deterministic workflow builder, and deep ticket analytics. All connected, all powered by the same orchestration layer.

What should we build next?

We are working on automated weekly process recommendations, scheduled reports, and MCP integration so you can use Ask Yuma directly inside Claude and other AI tools. Tell us what workflow you wish you could ask your support data about. We build based on what brands need most.