Co-pilot for Account Managers
Amber is an extension of your post-sales team that has context on every customer and every action. - Transforms a sea of faceless customers into data-driven opportunities your team can execute on - Automate reactive responses to minimize firefighting - Supercharge proactive outreach with AI crafted conversations and up-sell qualification; every customer will feel taken care of Overtime Amber can learn and scale more and more of your post-sales motions.
Active Founders
Company Launches
Hey! We’re Helen and Oliver from Amber AI. Our mission is to make it more attractive to build tech for small and medium businesses. We make it easy to boost net revenue retention across a sea of small contract-value customers.
TLDR: If you are struggling to manage thousands of SMB customers - including startups - please reach out to us at founders [at] helloamber.ai or book a time here! We can help scale your customer success and boost your NRR.
🖥️ What We Do:
Amber is an AI extension of your post-sales team that has full context for every customer. Amber learns to automate customer success flows that work well, while flagging and handing off highly valuable or uncertain actions to the team.
Amber devises a personalized plan to retain and expand revenue with each customer. Amber plugs into your existing customer stack (Salesforce, Zendesk, Gainsight, and others).
🔥The Problem:
SMB tech companies have traditionally had much lower net revenue retention than enterprise tech companies. 110% is considered elite for SMBs whereas top enterprise benchmarks come in at over 130%.
A large part of this discrepancy comes from managing many small contract-value customers. Customer success managers and account managers need to manage ~$2 million in contract value to justify their salaries; for the SMB segment, this can mean managing hundreds or even thousands of contracts. It’s really hard to keep track of everything with such a ratio, let alone build personal relationships, prevent churn, and expand revenue.
🚀 The Solution:
Amber is an AI BDR for your post-sales team. Amber has context on every customer and every action.
- Transforms a sea of faceless customers into data-driven opportunities your team can execute on
- Automate reactive responses to minimize firefighting
- Supercharge proactive outreach with AI-crafted conversations and up-sell qualification; every customer will feel taken care of
Over time, Amber can learn and scale more and more of your post-sales motions.
🤝 The Team:
Oliver’s family runs small restaurants and he used to work at UberEats and Snackpass. At both companies, he saw how hard it was to build relationships with restaurants when account managers each have to manage a sea of customers. And he also saw how this wasn’t ideal for small businesses who don’t get the quality care they need. Helen saw a similar problem at Lyft for Business, where SMBs like auto-repair shops were hard customers to take care of at scale. Helen and Oliver are both from New Zealand and have known each other since high school.
🗣️ Ask:
If you sell software to thousands of SMBs - including startups - please reach out to us at founders [at] helloamber.ai or book a call in here! We would love to chat! We’re currently being very hands-on with our first few pilots to get everything tightly integrated into each company’s processes and stack.
Likewise, if you know anyone who runs a post-sales team dealing with the problem of managing thousands upon thousands of SMBs - we would love to be introduced.
Thanks.